Navigating These Challenging Times Together

First, we want to thank you for your support during this difficult time. Like everyone else we are just trying to take things one day at a time and get through this the best we can. We'd like to share some information with you to help you stay updated with what's going on at Life and Home in the coming days.

Steps We're Taking:
Our offices are all currently set up to work from home to help stop the spread of COVID-19. At our warehouse, we are increasing efforts to disinfect high-touch and high-trafficked areas throughout the day and increasing daily cleaning routines. We are also making sure all employees have up-to-date information on how to stay healthy and what preventative measures should be taken and the ability to stay home if they are feeling unwell.

Updated Return Policy:
We have updated our shipping policy from 30 days to 60 days. Our goal is that you're completely satisfied with your purchase. If for any reason, you are not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 60 days from the purchase date.

Shipping:
You may experience delays in shipping as we are taking the necessary precautions to protect you and our team. We are still working hard to get in-stock items shipped within 24 hours. Few items may temporarily have longer fulfillment times.

Customer Service:
Our customer service team is working hard to help all customers as quickly as possible. Due to technical difficulties, you may experience interrupted calls. In the event this occurs, please email us at sales@lifeandhome.com or message our chat here on the site. We apologize for any inconvenience and thank you for your understanding.

Thank you again for your support.
- The Life and Home team
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FAQs

Contact & Hours

What are your business hours? 
  • Weekdays: 8:30AM - 7:30PM EST 
    Saturday - Sunday: Closed 
How can I contact Life and Home 
  • Tel: 1-(212)-400-7488 
    Toll Free: 1-(877)-289-9760 
  • Email: Sales@lifeandhome.com 
  • Chat feature 
  • Mailing Address:  
    Life and Home 
    PO BOX 370707 
    Brooklyn, NY 11237 
  • Return Address: 
    Life and Home 
    Returns Department 
    291 Wolf Road 
    Latham, NY 12110 
How long does it take to respond to email inquiries? 
  • We typically respond to emails within two business days. 

Shipping

Can I change my order? 

  • Once your order is placed, we can only make changes to it before it enters our processing system. This is usually occurs within one hour of placing an order. If a change to an order is needed, please contact customer service immediately and we will try our best to accommodate your request. 
How do I cancel my order? 
  • You may be able to cancel your order before it is released to the warehouse for processing. However, once an order is released to the warehouse for processing, it can no longer be canceled. Normally this occurs within 24 hours, but at times it can take into effect sooner. If a cancellation is needed, please contact customer service immediately and we will try our best to accommodate your request. 
Can I ship to an address other than my own? 
  • You can keep multiple addresses in your account so that you can ship packages to your home, to work, or to someone else. If you are purchasing a gift for someone, you can send it directly to the recipient. Our packaging slips do not display any price information and make it easy for gift recipients to return their items if necessary. We do not require an RMA to return any merchandise back to us. 
How long will my order take to get to me? 
  • We usually ship within two business days depending upon the number of orders we are processing, occasionally an item may be on back order and might take 3-4 business days. If item needs to be shipped via Truck, additional processing time is required. Please contact us for delivery times. If item is a special order item or large item, additional processing time might be required. Freight Insurance is included on all orders at our cost. 
    We offer these shipping methods for most items:
    - USPS Delivery (4 to 14 Business Days)
    - Ground (2 to 6 Business Days)
    - 3-Day (3 business days)
    - Standard Delivery (7 to 14 Business Days) 
  • Keep in mind that shipping times do not include processing time and generally takes two business days to process. We may use air or ground shipping as necessary to get your order to you within the promised timeframe. 
  • Shipping delays caused beyond the shipper (UPS, DHL, Federal Express, USPS, etc.) including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; Public authorities acting with actual or apparent authority on the premises; acts or omissions of customs or similar authorities; riots, strikes, or other labor disputes; civil commotions, disruptions in air or ground transportation networks such as weather phenomena; and natural disasters, shall not be our responsibility. Please contact the shipping company directly. The shipping company does not provide refund for shipping for the above cases, and nor can we (for shipping charges) if your package does not get delivered. 
Why is my order coming in multiple shipments? 
  • Due to varying item availability and warehouse locations, your items may be shipped separately when you place an order for multiple items. We will not charge you extra for split shipments. 

Returns

Can I return my purchase? 
  • Our goal is that you're completely satisfied with your purchase. If for any reason, you are not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 30 days from the date of delivery. 
  • Please examine the outer box and all contents immediately upon receipt for any signs of Wrong Item(s) Shipped/Defective/Damaged Item(s). 
  • For claims, please e-mail us at sales@lifeandhome.com so that we can initiate the process. All claims must be initiated within 5 business days of delivery. 
  • Defective/damaged merchandise can ONLY be replaced. 
  • Products must be in new condition in order to receive a refund. 
  • Shipping charges are not refundable. 
  • We charge 10% restocking on power tools only! 
  • Special/Bulk Orders and Seasonal items cannot be returned. 
  • Special Order Kiosk and Custom Installed Programs: Custom product(s) manufactured to our member’s personal and unique specifications cannot be returned or refunded, except for warranty repair/replacement due to failure to meet specifications. 
  • RETURNS WILL NOT BE ACCEPTED ON HIGH-DEMAND ITEMS, SUCH AS MASKS, TOILET PAPER, SANITIZING AND CLEANING PRODUCTS, WATER, LYSOL, CLOROX, ETC. 
  • Due to the high demand of Hand Sanitizers and Dust Masks and Respirator including N95 and Non-95 Masks cannot be returned 
Where do I send my return? 
  • For your protection, please send your return via a shipping service that can be tracked, such as DHL, UPS, or FedEx. We cannot guarantee refunds for returns sent via a non-traceable method such as USPS. Please include the original receipt/email confirmation and ship return packages to: 
    Life and Home 
    Returns Department 
    291 Wolf Road, 
    Latham, NY 12110. 
How long does it take to be refunded? 
  • You should expect to receive your refund within 2-5 business days once the package is received and inspected by our returns department; however, in many cases you will receive your refund more quickly. We'll notify you via e-mail of your refund as soon as it is processed.  After two weeks, if you don't receive credit, please contact us via e-mail at sales@lifeandhome.com so we can investigate what happened to your refund. Please include your full name as it appeared on the order, address, order number, name of the shipper used, and the tracking number. 
How will shipping be covered on my purchase of an item with free shipping? 
  • Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund. Furthermore, if you refused the delivery, return shipping charges will be charged to you as well. 
What items can’t be returned? 
  • Usually there is no Refunds or exchanges for items in the categories below. Please contact us first if you have any questions: 
  • Outdoor Equipment and Power Tools 
  • Outdoor Living and Furniture 
  • Heaters and Cooling Supplies 
  • Special Orders  
  • BBQ Grills 
  • Gas-Powered Items 
  • Oversize Items 
  • Items Including and over 50lbs. 
  • Items that require special delivery 
  • HIGH-DEMAND ITEMS - Examples: Generators, Masks, Toilet Paper, Sanitizing and Cleaning Supplies, Water, Lysol, Clorox, etc.